Customer Experience

"Abbyson Living strives to exceed expectations and is committed to be a role model for the best practices of the industry, reinforced by a dedication to set the bar higher in terms of quality control, reliable on-time delivery, and unparalleled customer service."

Quick Customer Response Time

Weekly Customer Feedback Reporting

Personal & Live Customer Support

Below you will find feedback sent to us from actual customers that have purchased Abbyson Living brand products through various retailers. Abbyson Living is a designer and wholesaler and does not sell directly to the public. However, we stand behind our merchandise and are here to help should you have any questions or concerns.

Please visit our Contact Page and one of our customer service specialists will reach out to you and be of assistance.

"Hello, I wanted to send a quick note of thanks to your company...Last fall we purchased one of your leather sectionals through [the retailer]. Right from the initial purchase we were so impressed with the level of customer service your company displayed. We received some initial email correspondence checking on our order to make sure the sectional would fit our space, doorways, be the right colour etc. Sorry, I can't remember the name of the service person but she was very helpful, professional and pleasant. I was so surprised that your company would take the time to send such a message that I was really starting to get excited for our furniture to arrive. When it did arrive I was thrilled with the colour, style, comfort, everything was great! Shortly after we thought we should get a 'squeaking' noise checked out just to make sure there wasn't an issue with the frame that we couldn't see. The telephone customer service provided by Tyler Matlow was fantastic. He followed up with me almost daily and made sure we were happy with the outcome. Just recently we had an issue with some stitching coming apart and we were re-connected with Tyler. Again he went above and beyond to help us and I can't say enough positive things to friends no family about the service we have received. In the end a new sectional was delivered to us this morning and even the delivery service was excellent. Working in a manufacturing facility myself, I know that things happen and products don't always last as long as we wish, but it is all manageable if the after purchase customer service is handled well. Your company and employees are a great example for others to follow in this regard. Good job Abbyson and in particular Tyler!"

posted 5/12/14

"Good morning Linda!!!!

Yes, indeed , the week is starting off wonderful as I finally can cross off one "long-awaited" delivery of the Monte Carlo Collection PO#847003703566 replacement cushions and ottoman!!!!!! Yay!! I know this is music to your ears as well as mine!! It has been a long process but now it is finally at an end :) I am extremely HAPPY to report that all pieces in the replacement order are just perfect !!I I want to thank you and the Abbyson Furniture Company for your willingness to replace the flawed cushions and ottoman. It has been an extreme pleasure to work with you Linda and your team. You indeed are a valuable asset to your company and they are truly fortunate to have someone so patient and kind working for them! :) [The retailer] is a smart company to carry Abbyson Living Furniture as one of their vendors and I will be sure to pass this along to the proper people at [the store]!! I think it is probably safe to say we both will be delighted to delete all of the e-mails that have accumulated with this transaction ! LOL!

Words can't thank you enough for your cooperation in this situation! Please take care and I wish you and Abbyson Living the best of luck with all future endeavors in the furniture industry!!!"

posted 3/5/14

"Dear Ms. Wilk,

The new couch and love seat have been delivered and the old ones picked up. The new set looks beautiful and hopefully will not have the same issues. I would recommend buying furniture from Abbyson in the future as your customer service team was great to work with.

Thank you again for all your help."

posted 2/21/14

"Abbyson Living, I want to thank you for such a fine product. We did however have a small problem with the furniture. We contacted the company and got in contact with Tyler Matlow. Mr. Matlow took a lot of time trying to turn this problem into a pleasant experience, in which he did. He kept on checking to see what dates would work for us. He also would check after the repair was done to make sure the repair was done to our satisfaction. During this time we were on vacation and did not always return his calls. He never once was curt or disrespectful.

From the guy that came out to repair our furniture (Jaime), to the young lady that answered the phones, it was nothing but a pleasant experience. It's nice that in todays day and age there is a business like yours and professional people like the ones at Abbyson Furniture.

Thank you."

-Mike and Sue
posted 11/8/13

"Hi Nicole,

The appointment went well and he (Jaime) did a great job fixing the patch. I called [the store] today and cancelled the Return initiated.

Thanks a lot for your support and great Customer service."

posted 5/18/13

"Thank you so much for all of your help with this. It is so nice to have such a great experience in dealing with something like this. It says a lot about you, and for Abbyson. We will definitley be looking to Abbyson for all of our future furniture needs."

posted 10/27/12

"Hello Linda,

I want to thank you for your service and all your help. It was very nice that you handled this case. I am hundred percent satisfied by your customer service (even though there were various misunderstanding regarding the delivery and the time period). You were able to follow up periodically and provided excellent service possible. If you like, please share this message with your supervisors/managers so that you are recognized for your work. This case has been resolved and there remains no further issues. Looking forward to buy more furniture from your company (Your company will be referred to my friends as well). Thanks and Have a Great Day."

Sincerely, Nava
posted 4/9/12

"I would like to thank Tyler for stepping up and ensuring I received my Abbyson Living console on time and without a hitch. He kept me informed of the order progress and was very timely with his updates. I am thoroughly satisfied with the quality of the console and I am impressed with how Abbyson carried out this order. I will definitely be buying your products in the future."

Sincerely, Kevin
posted 1/27/12

"Thank you for the quick and genuine care you provide. I believe my wife and I have found a company we would like to have a long term relationship with. Thank you!"

Daniel and Kathleen
posted 9/2/11

"Hello Nicole,

Thank you for your email and phone message. Yes, we did receive our replacement sofa on the 25th, and no further issues remain.

Thank you for your help in the replacement of our sofa. We appreciate your attention to our complaint and to the photos we sent, your prompt follow-up calls and emails, and your personal inspection of the replacement sofa. We especially appreciate your helpful, professional attitude throughout the process."

Thanks again,
John and Coleen
posted 4/12/11

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