THE FASTEST GROWING ONLINE FURNITURE BRAND

Consumer FAQ

Q: Where can I purchase Abbyson Living products?

Q: Can I request fabric/leather swatches for products I am interested in?

Q: Can I order directly from you?

Q: When are you going to post pictures of your new collections?

Q: Where can I find care instructions for your product?

Q: I have not received my order yet. How can I get a shipping update?

Q: I lost my assembly instructions, is there any way to receive another copy?

Q: Can I get a full product-line catalog?

Q: What is the warranty on my furniture?

Q: Why are there irregularities in texture and finish on my wood furniture?

Q: Will my furniture change color or fade over time?

Q: Where is the furniture made?

Q: Who should I contact with concerns or questions about my Abbyson Living furniture?

Q: My furniture arrived damaged. What do I do?

Q: My local Abbyson Living dealer has not resolved my concerns. What do I do?

Q: Someone in my area claims they are selling Abbyson Living furniture off of a truck. Are they legitimate?



Q: Where can I purchase Abbyson Living products?

A: Abbyson Living is a national brand and a wholesaler, designer and manufacturer. Abbyson product and its collections cannot be purchased directly from our website. To purchase any items, please Google the brand name and buy from any one of the many authorized dealers. Most of your favorite online retailers will carry Abbyson Living collections.


Q: Can I request fabric/leather swatches for products I am interested in?

A: Yes. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and include your name, address, phone number, collection of interest and web site you are considering to purchase from. Please allow 5-7 days for receipt.


Q: Can I order directly from you?

A: Abbyson Living is a Lifestyle Designer of quality home-furnishings and operates on a wholesale basis.


Q: When are you going to post pictures of your new collections?

A: Please visit http://www.abbyson.com/furniture-collections for the most up to date collection pictures, information, and videos.


Q: Where can I find care instructions for your product?

A: Product care instructions can be found here http://www.abbyson.com/leather-care-information. Your local hardware stores should carry products to clean and maintain leather and wood furnishings.


Q: I have not received my order yet. How can I get a shipping update?

A: Contact the website (company) where you ordered your furniture. We provide them with timely updates on shipping status and tracking. If you are unable to reach them, you may submit your question to us and we will follow up with the site http://www.abbyson.com/contact-us.


Q: Can I custom order my furniture?

A: Custom orders are only applicable to container orders, if you are interested about our container programs please visit http://www.abbyson.com/contact-us.


Q: I lost my assembly instructions, is there any way to receive another copy?

A: Please contact the website (company) that you ordered your product from. They will request assembly instructions from us and forward it directly to you. If you are unable to reach them, you may submit your request to us. Include the name of the site that you ordered your product from as well as the product name and description. http://www.abbyson.com/contact-us.


Q: Can I get a full product-line catalog?

A: You may view our online catalog here: http://www.abbyson.com/furniture-collections. To order a printed catalog for $99, click http://www.abbyson.com/contact-us and provide your contact information. An Account Manager will contact you.


Q: What is the warranty on my furniture?

A: Please visit our Warranty Page


Q: Why are there irregularities in texture and finish on my wood furniture?

A: These are the distinctive grains of the finished wood. Each piece has different patterns and characteristics making each product unique.


Q: Will my furniture change color or fade over time?

A: Yes. All materials will change in color overtime, but nothing so drastic as to be noticed on a daily basis. The most obvious cause of color fading is the sun. Therefore, occasional rotating of cushions or moving of furniture is advisable to prevent any noticeable color changes.


Q: Where is the furniture made?

A: Abbyson Living furnishings are designed in California and made in our manufacturing facilities throughout Italy, Germany & Asia. Our factories employ the highest skilled craftsmen and attention to detail and quality is our priority.


Q: Who should I contact with concerns or questions about my Abbyson Living furniture?

A: Please contact the company that you ordered your product from. All customer service questions should be reported directly to the partner . The company is knowledgeable about Abbyson Living product. If they need our assistance in order to serve you best, they will contact us and we will equip them with what is necessary to serve you. You are a valued customer!


Q: My furniture arrived damaged. What do I do?

A: Report in writing any concerns about your furniture on the delivery paperwork. Next, contact the site immediately and take pictures of any areas of concern. The website will forward us your pictures and we will offer a resolution to them to work with you. You are bound to the terms and conditions that the website upholds. However, as our valued customer we will work our hardest to ensure that you are satisfied with our products.


Q: My local Abbyson Living dealer has not resolved my concerns. What do I do?

A: We hold our partners to high standards, especially their level of customer service. If you have an unresolved issue, which the site has not reported to us, you may send us your inquiry here http://www.abbyson.com/contact-us.


Q: Someone in my area claims they are selling Abbyson Living furniture off of a truck. Are they legitimate?

A: No, Abbyson Living sells new product through authorized retail and e-tail partners.



COPYRIGHT © 2014   Terms & Conditions | Privacy Policy | Sitemap