Abbyson Living warrants that the Abbyson Living goods sold comply with the description contained in this Warranty. All parts and products are warranted from the date of delivery except: parts and products used for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by Abbyson Living and the retailer from whom the product was purchased ("Retailer"); parts and products damaged resulting from Buyer's improper assembly; or parts and products that are damaged or defective due to normal wear and tear. To exercise rights under this warranty, proper documentation, i.e. photography, purchase order, manufacturer's bar code label, retail sales order to consumer, and or any other pertinent information requested is required. Abbyson reserves the right to repair or replace furniture within the warranty period based upon the documentation received from the retailer as support of a claim for consideration. Abbyson will not replace or repair any furniture if improper maintenance, improper handling or improper use causes damage. Abbyson does not supply repair parts free of charge to a third party warranty service provider. Any product modifications by dealers, consumer, or other parties not authorized by Abbyson will void the warranty. This warranty does not cover floor samples sold or product designated "AS IS" at the time of purchase. Warranty does not cover minor variations between floor sample printed images and sold furniture. Cost of packaging and shipping to and from Abbyson is not covered by the warranty unless expressly arranged by Abbyson. This warranty does not extend to furniture that has been exchanged or replaced by the retailer as settlement of an original claim of defective merchandise.
Frame – 5 Years
Our hardwood frames, springs, and webbing are warranted to be free from defects in workmanship, materials and construction for FIVE (5) years from the date of purchase. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty covers normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service.
Upholstery – 1 Year
We warrant all our upholstery fabrics and leathers against defective materials and workmanship for ONE (1) year from the date of purchase. This warranty covers seam failure and fabric separation. This warranty applies as long as it remains upholstered in the original fabric and is used under normal wear in normal conditions.
Leather – 1 Year
Excluded from warranty are cover damage, fading, stretching, and dye lots. Leather's natural markings such as scars, brands, grain variations, wrinkle, etc., will be considered normal characteristics and not construed as defects. Nature's trademarks leave no two cow hides the same, so color variations could occur. Where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the fabric / leather warranty will not apply. The warranty covers normal, everyday wear; however there are some contingencies that cannot be covered. These are: cuts, burns, stains, soiling or damage caused by pets; unreasonable use or improper installation of the fabric; or commercial, non‐residential or rental use. Some retailer applied after‐treatments for stain protection may also void the warranty.
Recommended Upholstery Care
- If necessary, clean immediately with mild soap (non‐concentrated), diluted in lukewarm distilled or purified water and on a soft clean towel.
- Always try to clean in a small hidden area first.
- For oil, grease, or stubborn stains: consult a professional upholstery care company.
- Do not use bleach, oily substance, or strong detergent (including laundry detergents). Use of these materials with chemicals may harm and/or discolor the upholstery.
- Keep ink, fluids, bodily oils, chemicals and sharp objects away from upholstery.
- Exposure of leather or fabric to direct sunlight or extreme light sources may cause fading and/or damages.
- Do not use any heat lamps or hair dryers on the leather or fabric.
- Do not place over or near a direct heat source.
Fabric – 1 Year
Fabric and vinyl are warranted ONE (1) year from date of purchase against wear under normal care and condition. This does not cover shrinkage, piling, or fading due to chemical after‐treatments or improper cleaning. Use of chemical treatment or improper cleaning invalidates the warranty.
Seating/Cushions/Fill – 1 Year
Abbyson warrants seating against abnormal loss of resiliency of the upholstered furniture, for ONE (1) year from date of purchase, as long as it is used under normal wear and other normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.
Mechanism – 2 Years
Reclining mechanisms and mechanism rails are warranted to be free of defects in manufacturing and workmanship for TWO (2) years from the date of purchase.
Mechanism Mechanical Release Handles – 1 Year
Mechanical (non‐electric) mechanism release components (pull handles, direct drive releases, etc) are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of purchase.
Electrical Components – 1 Year
Electric motors, electric push button mechanism release, heater units, massage units, wiring, hand wands and all other electrical components are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of purchase. Care should be taken that the metal frame is not set upon any electrical cords. Extension cords are not recommended for use with electrical motion products. Variant difference in voltage/current ratios can damage electrical components. Electrical components should be plugged in only to properly grounded outlets. Electrical components should not be placed in a wet or damp area which could risk shock or fire.
Abbyson products ship with plastic floor levelers on their products. These are given a final inspection check prior to the packaging of products for shipment to the consignee of the production order. These plastic levelers are for leveling furniture when needed to accommodate unleveled floors or carpet height. Abbyson is not responsible for floor damages incurred in the installation process, movement, or use of furniture in the consumer's home. The levelers are not plastic slides to be used for movement of furniture. Furniture should be picked up for movement, taking care to lift from the sides – not front to back which can damage the mechanisms components. Any piece exceeding one seat cushion width should be considered a "two man" lift to avoid damaging the product or risking injuries.
Direct Shipment of Repair Parts to Consumers
Abbyson does not provide direct shipment of repair parts to consumers. Abbyson cannot accept responsibility for further damages caused or injuries sustained that may result from the attempt of a "self-repair" by a consumer. Abbyson recommends only trained service technicians attempt repairs to their motion furniture. Abbyson will only supply instructions or make repair recommendations to the retailers' trained repair personnel. Extra care should be taken when trained technicians work on motion furniture due to moving parts. No attempt should be made to inspect or repair furniture until all precautions have been taken to avoid injuries.
*Motion Furniture Contains Moving Parts and Safety Precautions Should Always Be Observed When Operating and / or Handling*
Abbyson Living's warranty is a non‐transferrable warranty.
The warranty is valid only to the original purchasing consumer.