WHERE CAN I SEE YOUR PRODUCT IN-PERSON?

Abbyson is an exclusive online store. Our website is the best way to view our full selection of items

HOW CAN I REQUEST A FREE SWATCH?

We offer free swatches on select items. Please send us a message or call to request a free swatch.

I NEED HELP DECIDING WHAT PIECES WOULD WORK IN MY SPACE. CAN YOU HELP?

Absolutely! Our in-house team can be reached by online chat or by text/phone. They will be happy to assist you with selecting the product that is right for your space.

HOW WILL I KNOW IF MY FURNITURE WILL FIT IN MY SPACE?

All product measurements are provided, along with the required door width. If you are unsure, please contact us for assistance.

DO YOU HAVE ITEMS IN STOCK FOR IMMEDIATE DELIVERY?

Most items are in stock and ready to ship! Anything on backorder will be marked as such, with an available ship date.

CAN I PLACE THE ORDER OVER THE PHONE?

Of course, you can place your order directly on-site or over the phone wherever you feel most comfortable.

I NEED TO CANCEL MY ORDER, WHAT CAN I DO?

You may cancel your order anytime before the items ship. Please contact us for assistance.

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive an e-mail notification with tracking information.

HOW DO I TRACK MY ORDER

Tracking information will be sent via e-mail as soon as your items ship!

CAN I CHANGE MY DELIVERY ADDRESS AFTER I PLACE THE ORDER?

Yes, but please let us know as soon as possible via contact us, and we will do our best to update your delivery information.

HOW LONG DOES DELIVERY TAKE ONCE MY ORDER HAS SHIPPED?

Standard Delivery (Small Parcel)

Arrives by drop off to front door or garage.
Delivery Timeframe: 3-7 business days

Standard Delivery (Oversized Items)

Arrives by drop off to front door or garage.
Delivery Timeframe: 2-4 weeks (in some remote areas, up to 5 weeks)

White-Glove Delivery:
In-home assembly and removal of packaging.
Delivery Timeframe: 2-4 weeks (in some remote areas, up to 5 weeks)

WILL EVERYTHING SHIP AT THE SAME TIME?

Ideally, yes, however, there are instances when we may ship your items separately. You will be notified prior to shipping and receive individual tracking information.

WHAT ARE FINAL SALE ITEMS?

All items purchased as Last Chance or Final sale cannot be returned. All Outdoor Furniture Cover Sets are Final Sale and cannot be returned.

WHERE DO YOU SHIP?

We ship throughout all of the U.S. for UPS and FedEx orders except for P.O. Boxes and APO’s. For oversized items, we ship throughout the 48 contiguous states, except to P.O. Boxes, APO.

WHAT ARE THE SHIPPING AND DELIVERY OPTIONS?

See our shipping page

WHAT IS WHITE GLOVE DELIVERY?

See our shipping page

DOES DELIVERY INCLUDE ASSEMBLY/SETUP?

For UPS, FedEx, and Standard Delivery orders, setup is not included. However, setup is included with the $395 In-House & Set Up Delivery upgrade. This is available for purchase at checkout. Our standard shipping is free and provides a hassle-free drop off service that allows you to receive your package without the need for a lengthy process.  Our dedicated delivery teams ensure a seamless and secure drop off delivery experience with no appointment necessary. It's a quick and efficient way to get your items without the extra wait time. 

I AM MISSING THE ASSEMBLY INSTRUCTIONS, HOW DO I GET THEM?

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you're still unable to locate the instructions, please contact us for assistance.

CAN I SET A SPECIFIC DELIVERY DATE AND TIME?

We offer free standard shipping and provides a hassle-free drop off service that allows you to receive your package without the need for a lengthy process. Our dedicated delivery teams ensure a seamless and secure drop off delivery experience with no appointment necessary. It's a quick and efficient way to get your items without the extra wait time. For In House & Set up deliveries (there is a $395 service upgrade), the carriers will contact you to schedule an appointment date and time.

I HAVE AN ISSUE WITH SCHEDULING MY DELIVERY, WHAT CAN I DO?

Please contact us for assistance.

WHAT HAPPENS IF MY ORDER IS SHIPPED BUT I CAN'T ACCEPT THE DELIVERY?

Notify the assigned carrier listed on your order confirmation prior to receipt. You can also contact us, and we will gladly assist you. Fees may apply.

I ORDERED MULTIPLE ITEMS, BUT THEY DIDN'T ALL ARRIVE AT THE SAME TIME. WHERE ARE THEY?

Don’t worry, they’re on the way! We ship from multiple distribution centers, so it's likely that your items shipped from different locations.

WILL THE DELIVERY TEAM TAKE AWAY MY EXISTING FURNITURE?

Delivery agents will not remove your existing furniture. Please make sure the space is cleared before delivery.

WHAT SHOULD I DO IF MY FURNITURE ARRIVES DAMAGED?

Please notate the damage/s on the delivery form. Please contact us within 1-2 business days of receipt so we may assist in resolving your issue.

What is Almost Gone?

"Almost Gone" refers to very limited quantities available for purchase. Many low stock items are in high demand and can sell out quickly. We recommend considering making a purchase soon because of risk of the item becoming  unavailable once the remaining stock is sold out. If an item of low stock is unavailable, it may lead to order cancellation. However we are happy to provide similar alternative products we believe you may like. 

Do FedEx/UPS SHIPMENTS REQUIRE SIGNATURE?

Items delivered by FedEx/UPS may require signature.

I NEED TO CANCEL MY ORDER, WHAT CAN I DO?

You may cancel your order anytime before the items ship. Please contact us for assistance.

I HAVEN'T RECEIVED MY REFUND, WHO DO I CONTACT?

Refunds are typically processed in 3-5 business days. Please get in touch with your financial institution for further information.

I REQUESTED A RETURN/PICK-UP BUT I HAVEN'T HEARD FROM THE SHIPPING COMPANY

Typically, the pickup carrier will contact you within 2-3 business days upon receiving the pickup request from us. If you have not heard from them, please contact us for further assistance.

WHAT DOES THE WARRANTY COVER?

Abbyson offers a limited 1 (one) year warranty against manufacturing defects. Click here for more information.

IS ABBYSON COMPLIANT WITH PROP. 65?

Yes, Abbyson is fully compliant with all state regulations, including California technical bulletin 117-2013 and California Proposition 65. Any products manufactured after August 31, 2018, bear the Prop 65 warning label.

WHERE ARE YOUR PRODUCTS MADE?

Abbyson products are designed in California by our team of architectural & interior design experts and manufactured globally throughout Asia and Europe. We have exclusive manufacturing facilities in Vietnam, Malaysia, Shanghai, and Italy, just to name a few.

WHICH FABRICS ARE BEST IF I HAVE PETS OR SMALL CHILDREN?

100% polyester fabrics are best for households with pets or small children

HOW SHOULD I CLEAN MY FABRIC?

You should spot clean and avoid using cleaning products with harmful chemicals. Visit our product care page for more information on caring for your furniture.

WHAT TYPE OF CUSHIONS DO YOU USE?

The majority of our products use 2.0 - 2.2 high-density foam cushioning with no-sag, sinuous spring construction.

WHAT IS 2.2 HIGH DENSITY FOAM CUSHIONING?

High-density foam refers to the durability and resiliency of our seat cushions. The industry standard is 1.8—we surpass that with our 2.2 high-density foam cushioning.

WHAT IS TOP GRAIN LEATHER?

Top-grain leather is made from the second outermost layer of cowhide. This is the most commonly used leather in the furniture industry since it offers a soft, smooth, yet durable finish.

WHAT IS LEATHER MATCH?

Leather match products have genuine leather on all seating areas and a P.U. leather match on sides and back. This creates a product that has all the benefits of a leather piece at an affordable price.

WHAT ARE YOUR SOFA FRAMES MADE OF?

Abbyson sofa frames are crafted from kiln-dried hardwood.