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WARRANTY

Limited Warranty

Abbyson warrants that the Abbyson goods sold comply with the description contained in this Warranty. All parts and products are warranted one year from the original date of delivery except: parts and products used for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by Abbyson; parts and products damaged resulting from the Consumer's improper assembly; or parts and products that are damaged or defective due to normal wear and tear.

To exercise rights under this warranty, proper documentation, i.e. photography, purchase order number, manufacturer's bar code label, and or any other pertinent information upon request is required. Abbyson reserves the right to repair or replace the product within the warranty period based upon the documentation received as support of a claim for consideration. Abbyson will not replace or repair any product if improper maintenance, improper handling or improper use caused the damage. Any Abbyson product sold from or modified by a Non-Authorized Dealer, Seller or Consumer will void the Warranty.

Abbyson does not supply repair parts free of charge to a third-party, unaffiliated warranty service provider. This warranty does not cover products sold or designated "AS IS" at the time of purchase. Warranty does not cover minor or production variation between product images and the sold product. Cost of packaging and shipping to and from Abbyson is not covered by the warranty unless expressly arranged by Abbyson. This warranty does not extend to furniture that has been exchanged or replaced by Abbyson as settlement of an original claim of defective merchandise. This warranty does not extend to furniture that has been moved from delivery location on original purchase order.


FRAME – 3 YEARS

Warranty applies to Upholstery hardwood frames. These are warranted to be free from defects in workmanship, materials and construction for THREE (3) years from the date of delivery. This warranty does not include frames for beds, headboards and the like. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty does not cover normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service. (Updated 01/08/21)

 

UPHOLSTERY – 1 YEAR

Abbyson warrants all our upholstery fabrics against defective materials and workmanship for ONE (1) year from the date of delivery. This warranty covers seam failure and fabric separation. This warranty applies as long as it remains upholstered in the original fabric and is used under normal wear in normal conditions. This does not cover shrinkage, piling, or fading due to chemical after‐treatments or improper cleaning. Use of chemical treatment or improper cleaning invalidates the warranty.

 

 

LEATHER – 1 YEAR

Abbyson warrants all our leather products against manufacture defects for ONE (1) year from the date of delivery. Excluded from warranty are damage, fading, stretching, and dye lots. Leather's natural markings such as scars, brands, grain variations, wrinkle, etc., will be considered normal characteristics and not construed as defects. Nature's trademarks leave no two cow hides the same, so color variations could occur. Where there is evidence of excessive soiling, improper cleaning, abuse, or where the leather has had some form of chemical applied, this warranty will not apply. The warranty covers normal, everyday wear; however there are some contingencies that cannot be covered. These are: cuts, burns, stains, soiling or damage caused by pets; unreasonable use or improper installation of the fabric; or commercial, non‐residential or rental use.

 

 

SEATING/CUSHIONS/FILL – 1 YEAR

Abbyson warrants seating against abnormal loss of resiliency of the upholstered furniture, including any supportive springs and/or webbing, for ONE (1) year from date of delivery, as long as it is used under normal wear and other normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.

 

 

MECHANISM – 1 YEAR

Abbyson warrants our products with reclining system against manufacture defects for ONE (1) years from the date of delivery. This warranty covers metal reclining frames, footrest rails and its mechanism to be free of defects in manufacturing. (Updated 01/08/21)

 

 

MECHANISM MECHANICAL RELEASE HANDLES – 1 YEAR

Mechanical (non‐electric) release components (pull handles, cables, direct drive releases, etc) are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of delivery.

 

 

ELECTRICAL COMPONENTS – 1 YEAR

Electric motors, electric push button mechanism release, wiring, and all other electrical components included in the furniture set are warranted to be free of defects in manufacturing for ONE (1) year from the date of delivery. Care should be taken that the metal frame is not set upon any electrical cords. Extension cords are not recommended for use with electrical motion products. Variant difference in voltage/current ratios can damage electrical components. Electrical components should be plugged in only to properly grounded outlets. Electrical components should not be placed in a wet or damp area which could risk shock or fire.

 

 

RECOMMENDED UPHOLSTERY CARE

If necessary, clean immediately with mild soap (non‐concentrated), diluted in lukewarm distilled or purified water and on a soft clean towel. Always try to clean in a small hidden area first. For oil, grease, or stubborn stains: consult a professional upholstery care company. Do not use bleach, oily substance, or strong detergent (including laundry detergents). Use of these materials with chemicals may harm and/or discolor the upholstery. Keep ink, fluids, bodily oils, chemicals and sharp objects away from upholstery. Exposure of leather or fabric to direct sunlight or extreme light sources may cause fading and/or damages. Do not use any heat lamps or hair dryers on the leather or fabric. Do not place over or near a direct heat source.

 

 

CUSTOMER REPAIRS

Abbyson cannot accept responsibility for further damages caused or injuries sustained that may result from the attempt of a "self-repair" by a Consumer. Abbyson recommends only trained service technicians attempt repairs to their motion furniture. Abbyson will only supply assembly instructions or make repair recommendations of trained repair personnel. Extra care should be taken when trained technicians work on motion furniture due to moving parts. No attempt should be made to inspect or repair furniture until all precautions have been taken to avoid injuries.

 

*Motion Furniture Contains Moving Parts and Safety Precautions Should Always Be Observed When Operating and / or Handling*